Contact Us

This page tells you how to reach the editorial team at Best Bitcoin Casinos, what we can realistically help with, and where to go instead when your issue sits with a casino rather than with us. We research and compare crypto casinos that accept US players — we don't operate any of them, hold funds, or have access to player accounts.

Email us directly

Write to [email protected]. One email address covers everything: corrections, questions about a review, partnership enquiries, and complaints about our coverage. Replies usually go out within a couple of business days, though a detailed factual dispute can take longer because we re-check the source before responding.

To get a useful answer first time, include:

• The page or casino you're asking about, by name
• What specifically is wrong, unclear or out of date
• Your state, if the question involves availability or restricted states
• Any screenshot or public source that supports your point

Please don't send us wallet seed phrases, private keys, passwords, 2FA backup codes or ID documents. We never need them, and no legitimate party will ask you for them. If a message claiming to be from us asks for any of that, it isn't us.

What we can help with — and what we can't

Account, deposit and withdrawal problems go to the casino

If your money is involved, contact the operator first — they are the only party who can act on it. Every site we list runs its own support channel, typically live chat inside the account area plus an email address in the site footer.

1. Open the casino's live chat or support email and quote your account ID or username.
2. For a deposit or withdrawal, include the transaction hash (TXID) from your wallet or exchange, the coin used, and the timestamp.
3. Check whether the delay is on the casino's side or the network's. A Bitcoin transfer waiting on block confirmations, or an Ethereum transfer sent during a gas-fee spike, is a chain issue, not a casino one.
4. If verification has been requested, expect to complete it before a payout clears — even sites marketed as low-KYC can trigger identity checks at higher withdrawal amounts or under their anti-money-laundering obligations.
5. If support doesn't resolve it, escalate to the licensing body named in the site's footer, then tell us. Repeated, evidenced payout complaints affect how we rank a site.

Reporting a problem with a casino we list

Reader reports are one of the inputs we weigh when we revisit a listing. They carry more weight when they're specific. The offers on this site are stated as the operator advertises them, and each one comes with conditions worth reading in full before you deposit:

• BetPanda — 10% Weekly Cashback. Our highest-rated listing, and the one we hear about most often, largely because cashback is simpler to verify than a multi-tier match bonus. Cashback is calculated on net weekly losses under the operator's own schedule, and minimum thresholds and crediting windows apply. Limitation: a cashback-led site gives you no large headline deposit match, so if you're comparing purely on upfront bonus size it will look thin next to the packages below.
• CoinPoker Casino — 150% Welcome Bonus up to $2,000. Comes up in reader mail mostly from players moving between poker and casino play on one balance. The match is subject to a minimum qualifying deposit, playthrough requirements and a claim window set by the operator, and game weighting usually means table games contribute less than slots. Limitation: a percentage match of this size takes real turnover to clear, and the bonus balance is not withdrawable until the wagering condition is met.
• Cryptorino — 100% Match Bonus up to 1 BTC + 10% Weekly Cashback. The Bitcoin-denominated cap is what prompts most questions to us. Because the ceiling is quoted in BTC rather than dollars, its dollar value moves with the market between the moment you deposit and the moment you finish wagering. Wagering requirements, maximum bet limits while a bonus is active, and cashback thresholds all apply. Limitation: that same BTC denomination cuts both ways, and stablecoin players (USDT, USDC) may find the headline number less relevant to them.
• Punkz — 20,000 USDT Welcome Bonus + 15% Cashback. Quoted in a stablecoin, so the advertised ceiling tracks dollar value rather than crypto price swings. As with any tiered package, the full figure is the sum of several deposit matches, each with its own minimum deposit and playthrough condition. Limitation: reaching the advertised maximum requires deposits far larger than most players will make, so treat the headline as a ceiling, not an expectation.

Hyperlucky, Winna, Thrill, BC Game, Wild.io and Vave also appear in our rankings with their own cashback, rakeback and welcome packages, each carrying its own wagering terms, time limits and eligibility rules. Whichever you're writing to us about, name it and quote the term you're disputing.

Commercial relationships, stated plainly

Some links on this site are affiliate links, and Best Bitcoin Casinos may earn a commission if you open an account through one. That arrangement does not buy a position in our rankings, does not change an editorial rating, and does not stop us listing a drawback. Advertising enquiries and editorial corrections go to the same inbox, and we keep them apart: a commercial conversation will never be presented to you as a review update. Our editorial ratings are our own assessment, not aggregated customer-review scores.

How we research what we publish

We build listings from publicly available information: operator terms and conditions, bonus pages, banking and fee pages, licensing statements in site footers, game-provider listings and reader correspondence. We don't claim to have deposited, played or withdrawn at these sites, and we don't present advertised payout speeds as measured results. Where something is unverified — a licence we can't confirm, a payout time we've only seen advertised — we say so on the page rather than round it up. Factual details on this site were last reviewed on Sep 26, 2026; if you find something that has since changed, that's exactly the kind of message we want.

More on who we are and how the rankings are put together is on our about the site page, and the full publishing terms sit in our terms and conditions.

Legal standing, eligibility and what we can't answer for you

Crypto casinos serving US players are almost always offshore operations, licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator. There is no federal legalization of online casino gaming, and regulated online casinos exist in only a handful of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — none of which run on cryptocurrency. For most US players, offshore crypto casinos sit in a legal grey area.

That means we cannot tell you whether playing is permitted where you live. State laws differ, some states are explicitly restrictive, and operators self-restrict different states. Check your own state's rules, read the operator's restricted-territory list, and consult a qualified attorney if you need certainty. The same goes for money: US players are generally liable for tax on gambling winnings and on crypto gains, and a tax professional is the right person to advise you on that — we can't and won't. We also won't help anyone work around a site's geographic restrictions, its terms of service, or its KYC, anti-money-laundering or sanctions checks, and questions along those lines won't get a reply.

Every site we cover sets its own minimum age. It is 18 or over at some operators and 21 or over at others, depending on the site and applicable state rules — check the figure stated in the operator's terms before you register. We don't correspond with anyone under the applicable minimum.

If gambling has stopped being fun

We are not a support service, and we can't intervene on your behalf with an operator. If your play is causing you difficulty, the National Problem Gambling Helpline is 1-800-GAMBLER, available 24/7 and confidential. Be aware that offshore crypto casinos may not offer the deposit limits, cooling-off periods or self-exclusion tools that state-regulated operators are required to provide, and there is no US regulator to appeal to if they fall short. Crypto adds a second layer of risk on top of the gambling itself: the value of a balance held in BTC, ETH, LTC or DOGE can fall regardless of how the games go, and stablecoins like USDT and USDC only reduce that exposure rather than remove it. Only stake money you can afford to lose entirely. Our responsible gambling resources page sets out the tools and contacts in more detail.

Getting a reply

Send it to [email protected], be specific about the page and the claim, and add a source if you have one. Corrections get priority, and when a reader's evidence changes a listing we update the page rather than quietly leave it. If you're still deciding where to play rather than writing to us about a problem, reading the full terms on the operator's own site — wagering, caps, time limits, restricted states — will answer more questions faster than any email can.