New updates are added at the bottom of this story…
The original story (published June 14, 2021) follows:
Just in case you’re trying to figure out why Cox internet isn’t working or down, take comfort in the fact that you’re not the only one facing a problem with the service.
A quick look at the microblogging site – Twitter – shows that there are many others affected by the same problem.
According to user reports, they have not been able to access the internet properly as the speed is drastically reduced or the internet is not working at all.
For a quick overview, see how some of the complaints express the problem:
Well my internet has been slow and laggy all day and doing work horribly lol and it’s been over 12 hours and cox said they are still working on it (Source)
@CoxHelp no internet without cable but just got an update my Cox bill is due in seven days. Equally shady (Source)
Smh my cox internet has an internet drop running slow while i have gigablast (Source)
Downdetector — a popular service that provides live outage information — also relays that Cox internet is indeed experiencing an outage in regions like Phoenix and Tucson, as seen in the image below:
Any official word on the matter? Fortunately, Cox’s customer service on Twitter has responded to several reports of the issue by claiming that they are aware of it and working on a fix.
The outage is apparently due to a pole that caught fire in the Phoenix area, according to company support.
I’m sorry to hear that your service is affected. It looks like you are in the Phoenix area. We are aware of issues and are waiting for SRP to repair a fire-damaged pole affecting multiple providers. Once we are ready to work, we will do everything we can to restore service as soon as possible (Source)
Rest assured, we are keeping an eye on all related developments and will update this page with relevant information as and when we come across any.
So, if you encounter the issue discussed here, we suggest you bookmark the page to be informed of all the latest developments.
Update 1 (June 24, 2021)
14:04 (ACTUALLY): Cox is down again according to multiple reports and Down detector. While new reports have subsided considerably, there are still a few pouring in that indicate the problem still hasn’t been solved.
Update 2 (April 12, 2022)
13:25 (ACTUALLY): It seems that many users are facing a problem with Cox internet in certain areas. Reports on Down detector and caught indicate that the outage has been ongoing for nearly half an hour at the time of this update.
There is no official word on the outage at this time.
Update 3 (April 13, 2022)
16:23 (ACTUALLY): Down detector now suggests that the recent outage with Cox internet appears to have been resolved.
Update 4 (April 19, 2022)
14:11 (ACTUALLY): Fresh reports on Downdetector indicates that Cox Internet subscribers are once again facing problems with the ISP. The company’s support team has not yet acknowledged any outage at this time.
Update 5 (April 22, 2022)
16:09 (ACTUALLY): While the service was restored on April 19 itself, fresh reports of Down detector indicates that users are again facing problems.
Update 6 (April 26, 2022)
14:30 (ACTUALLY): Fresh user reports regarding Down detector and Twitter suggesting that Cox internet is again down or not working for many.
Update 7 (April 29, 2022)
16:33 (ACTUALLY): According to a report on Down detectorthe recent outage with Cox has now been resolved.
Update 8 (June 7, 2022)
14:12 (ACTUALLY): Many Cox internet users report on Twitter that they cannot use the service.
Update 9 (June 8, 2022)
15:54 (ACTUALLY): According to reports on Down detector and Twittermany users are still facing problems with Cox internet.
19:40 (ACTUALLY): User reports on Down detector now suggests that the recent outage with Cox internet is now resolved.
Update 10 (July 19, 2022)
14:31 (ACTUALLY): According to fresh reports (1, 2, 3), Cox internet is currently down or not working for users in Arizona, California and Nevada.
18:20 (ACTUALLY): User reports on Down detector indicates that the recent outage with Cox internet is now resolved.
Update 11 (July 22, 2022)
11:46 (ACTUALLY): Users have increased Twitter to report that Cox is currently down or not working for them. Also reports on Down detector also convey the same.
17:45 (ACTUALLY): According to reports on Down detectorthe recent outage with Cox has now been resolved.
Update 12 (November 2, 2022)
13:46 (ACTUALLY): Cox Internet subscribers, primarily in Arizona, are reportedly facing problems with the service.
@CoxComm At least the third outage in a week. 13+ hours on Thursday, 2 outages (unless it was never even cleared) in the last 12 hours. How is this considered acceptable in this day and age? (Source)
@CoxHelp what’s going on? The internet is down. Any outcome in 85284?! (Source)
The company has yet to publicly acknowledge the ongoing outage.
Update 13 (November 9, 2022)
13:25 (ACTUALLY): Many Cox subscribers are now reporting (1, 2), that the service is currently down or not working for them.
Update 14 (November 10, 2022)
19:29 (ACTUALLY): The latest outage with Cox appears to be resolved as we haven’t come across any new reports.
Update 15 (November 29, 2022)
14:01 (ACTUALLY): More reports on Twitter and Down detector indicates that Cox is currently down or not working for a section of users.
19:30 (ACTUALLY): The latest outage with Cox appears to be resolved as we haven’t come across any new reports.
Update 16 (December 2, 2022)
13:12 (ACTUALLY): More reports on Twitter (1, 2) and Down detector indicate that Cox is currently down or not working for a section of users.
Update 17 (December 6, 2022)
15:03 (ACTUALLY): Downdetector platform is reflective increasing reporting related to problems in Cox internet services.
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